Shipping & Returns Delivery

All our deliveries if outside the Sunshine Coast are made by independent transport companies; from time to time we may use one of our supplier vehicles depending on your location.

Sunshine Coast deliveries made by us in our local Delivery Truck are normally delivered between 6am and 7pm, Monday to Friday excluding public holidays. Please note: Deliveries to remote locations may incur extra delivery fees, once order is placed if one of our sales team members can see that there will be a problem with your delivery they will contact you to find out a little more information. iLandscape reserves the right to refuse any delivery. All deliveries are to the kerbside only, the driver will endeavour to place the delivery as close as possible to the jobsite but is under no obligation to do so. Deliveries past the kerbside will incur extra charges, if we are requested to cross the kerbside in doing a delivery, all damage/breakage to site and product will become the customer’s responsibility. For all access to your property through neighbouring land, it is your responsibility to get written permission prior to delivery, we will still do the delivery without sighting the permission, but any damage to site will be the customer’s responsibility.

When will my order be delivered?

Deliveries of product that is in stock can usually happen within 2 working days unless otherwise stated at time of purchase. Once order has been generated in our system you will receive a confirmation of delivery date, if for any reason there is a problem with your order one of our customer service representatives will be in contact with you to keep you up to date on the progress of your order. It will be necessary for you to provide a contact number.

Please note some product from our suppliers is made to order and will usually ship within 2 weeks, again we will keep you informed once the order has been generated in our system

Is it possible to have my order delivered to another address?

All deliveries will go to the address used in the delivery details section of the invoice. Please make sure that the full delivery address has been filled out and we have a phone number that is contactable between the hours of 7am and 5pm. Our independent delivery drivers are instructed to give you a call approximately half an hour before delivery to confirm delivery instructions. We cannot guarantee that all independent drivers will contact you however it is our direction to all independent companies to call you prior to Delivery

What time will my delivery be?

Unfortunately, it is not possible for us to specify a delivery time, all deliveries should be between 6.00am and 7.00pm, and our independent drivers will give you a call approximately half an hour before your delivery to confirm delivery instructions. We cannot guarantee all deliveries made by Third party delivery companies and or suppliers / manufacturers. Once we place your order and it has been accepted and confirmed by our supplier / manufacturers we cannot reimburse for any loss made by you (the owner or purchaser) and or any trades that you have engaged due to the delivery being made late or not at all. iLandscape will not accept any back charges and or charges made by anyone for services rendered. With most products it is worth having the product delivered prior to when it is required for install. This provides you time to check over the delivered product prior to engaged contractors and or workers installing the products

What if I am not at home when the delivery arrives?

All deliveries will be delivered on the specified day unless held up by unforeseen circumstances, If you are not at home and the driver cannot get in contact with you, the driver will leave your product in a safe location at the address provided. If this is not an option due to safety issues or lack of space the product will be returned to one of our nearest store locations at the customers cost. A redelivery fee will then apply to get the goods re delivered.

Can we have our delivery placed in a specific area?

As we have an obligation to ensure the safety of people and property and must comply with Work Cover regulations, our independent driver will make the final decision on product placement, after assessing the site. If the driver determines that he cannot safely unload the product on site due to obstacles or safety issues relating to the unloading process or lack of space, the driver will endeavour to contact the customer either directly or indirectly to enable delivery. If unsuccessful, the product will be returned to one of our nearest store locations at the customers cost. A redelivery fee will then apply to get the goods re delivered.

What if I change the Delivery date?

If you change your delivery date you must notify us within 3 working days of your original delivery date. Once you make a delivery date and or change the time of your delivery date of your order and you do not notify us of any changes the delivery will be made. If you refuse to accept the delivery of the product it will be returned to the manufacturers, Nursery or iLandscape Warehouse and you will be charged a redelivery fee. This Fee is set by the independent manufacturers and suppliers and or delviery services and we have no control over this charge. This charge will have to be paid prior to any further deliveries being made

What if my products are damaged or the order is not correct?

All damages and irregularities must be notified within 24 Hours of the delivery. You must notify us of the exact amount missing or damaged and we may arrange for one of the supplier company representatives to visit the site and ascertain whether or not replacements will be made. It may be necessary for us to send out a manufacturer representative to approve the replacements. If on first inspection you notice that there are damages, please indicate this on the driver’s paperwork. As per Manufacturers and or nursery terms & Conditions once a product is installed it is deemed as being accepted and refunds will not be provided. If there are any concerns about the quality of the product do not install and contact iLandscape SC 'The Garden Centre Sunshine Coast' immediately. You will be asked to cease installations until a company or supplier representative can visit site. any other products will not be warranted if they have not been installed as per the manufacturers specifications or industry standard. It is the responsibility of the consumer or tradesman to research the correct way to install their chosen product If the order is incorrect, please notify us immediately so we can have the situation rectified.

What if I order too many?

Unfortunately, we do not accept the return of surplus product